Privacy Policy

How DIGITALS collects and uses information through the website, brief form, chatbot, and reviews.

1. Introduction

This policy describes how DIGITALS collects and uses information through the website, forms, chatbot, reviews, and contact links.

2. Information We Collect

This may include name, email, phone or WhatsApp number, Discord or Instagram handle, project type, budget range, deadline, reference links, review details, messages submitted through forms or the chatbot, and — if voluntarily provided through the optional welcome popup — name, email, phone number, country, and preferred platform. The popup can always be skipped and never blocks use of the website.

3. How We Use Information

We use information to respond to inquiries, prepare quotes, understand project requirements, manage reviews, improve the website, and communicate with clients.

4. Project References and Uploads

If clients provide references, links, or files, they are used only to understand the requested artwork and project direction.

5. Reviews

Reviews submitted through the website are checked before publishing. Approved reviews may display the client name, country, project type, rating, review text, and optional proof if provided.

6. Chatbot

The chatbot helps answer questions and guide users. Users should not submit sensitive private information through chat.

7. Cookies and Analytics

The website does not currently implement analytics or tracking cookies. If analytics are added in the future, this section will be updated to describe what is collected and how it is used.

8. Third-Party Links

DIGITALS may link to WhatsApp, Discord, Instagram, X, email, and Creatix Digitals. These third-party services have their own privacy policies.

9. Data Sharing

DIGITALS does not sell personal information. Information may be shared only when needed to respond to inquiries, operate the website, provide services, or comply with legal requirements. Details submitted through the optional welcome popup may be stored in DIGITALS' internal records or in a Google Sheet used for inquiry and project follow-up.

10. Data Retention

Information may be kept as long as needed for communication, project records, reviews, and business operations.

11. Security

DIGITALS takes reasonable steps to protect submitted information, but no online system is completely secure.

12. User Choices

Users can contact DIGITALS to request correction or removal of submitted information where applicable.

13. Children

DIGITALS services are not directed to children under 13.

14. Policy Updates

DIGITALS may update this policy. The latest version on the website applies.

15. Contact

Questions about this policy can be sent to service@digitalsgg.com, or through our official Discord, Instagram, or X contact links.

This page is provided for general website transparency and should be reviewed before launch if formal legal compliance is required.